Dear Friends,
Over the years, I have managed to climb from entry level all the way to managerial and ownership of various companies, all with the guidance of my personal best compass, always pointing forward, learning and rectifying from the past.
In this journey, you, the customers, were that bright beacon of light directing me to the right path of ethos, integrity and exceptional service.
The 30th corporate birthday, finds us once again in a “battle” inside trenches. The psychological and physical fatigue caused by the sudden lifestyle change, affected us all.
Unfortunately, we experienced losses in notable partners, suppliers and customers due to the shrinking of a tourist season which was literally non-existent, unpredictable and was a point – not even a pause.
Nevertheless, the whole unfortunate situation, as a company, gave us the opportunity to open our horizons in new sectors, products and activities, once again putting into practice Darwin’s theory – “that which does not evolve, disappears”.
We are honoured to close the year with an award of evaluation and customer criticism in a total of 349 products in Greece & Cyprus, something we owe and dedicate to our partners and suppliers.
Greece, as the entire humanity is living through its most difficult time in modern history; 2020 finds MTM DMC 30 years old, 20 years of which are under my management, and we are still, not only surviving, but with your help and support current, modern and thriving!
Figures speak for themselves: 20 awards, 29 nominations, sales increase 135% the last 5 years, customer satisfaction 4,8* out of 5, measured response time 24/7 at 23 min, complaints ratio 0,003%, refund ratio 0,001%.
Of course, in the years to come, human relationships will be tested even harder, again, like the last few years, and as John Churston Collins once said, “In prosperity friends know you, in adversity you know who your friends are”, so that leaves us no choice but to work together even harder than before.
A big thank you to all our B2B customers, and our staff. We are here to give you memories to take back home and think of fondly. We Greeks are not fond of saying goodbye, so let us just say, until we meet again.
Explore your senses in Greece & Cyprus.
Sincerely
Vassilis Triantafillou
M.Director